Contact Us
Last Updated: October 2026
Our customer support team is available to assist with questions relating to SOLVEXASO products, orders, delivery, returns, refunds, and website use.
Customer Support
Email:
service@solvexaso.com
Phone:
+85235416136
Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM China Standard Time (CST, UTC+8)
Messages received outside our normal customer service hours may be reviewed on the next business day.
What We Can Help With
You may contact us regarding:
- Product information
- Product specifications
- Order confirmation
- Order status
- Payment questions
- Shipping and tracking
- Delivery issues
- Damaged or incorrect products
- Return requests
- Refund questions
- Website-related issues
Existing Orders
When contacting us about an existing purchase, please include:
- Your order number
- The email address used at checkout
- The product concerned
- A brief description of your question or issue
- Photographs or videos where relevant
This information helps us locate and review your order more efficiently.
Returns
Please contact us before sending any product back.
Once a return request has been reviewed and approved, our support team will provide the appropriate return destination and return instructions.
Please do not automatically send returned products to our registered business address unless we specifically confirm that it is the correct return destination.
Company Information
SOLVEXASO is owned and operated by Xiamen Tuotuozhe Technology Co., Ltd.
Business Address:
Unit 6, Room 402-1, No. 189 Fanghu West Road, Huli District, Xiamen, Fujian Province, China
Customer Support:
service@solvexaso.com
Phone:
+85235416136
Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM China Standard Time (CST, UTC+8)