Privacy Notice

Last Updated: October 2026

This Privacy Notice explains how SOLVEXASO collects, uses, stores, shares, and protects personal information when you visit our website, place an order, communicate with customer support, or otherwise interact with our services.

SOLVEXASO is owned and operated by Xiamen Tuotuozhe Technology Co., Ltd.

1. Information We Collect

Depending on how you use our website, we may collect:

Contact Information

Name
Email address
Telephone number
Billing address
Shipping address

Order Information

We may process information relating to:

Products ordered
Order numbers
Purchase history
Order status
Shipping information
Delivery information
Returns
Refunds

Payment Information

Payments may be processed by independent payment service providers.

These providers may collect information needed to:

Authorize payment
Complete transactions
Detect fraud
Process refunds

We generally do not need to directly store complete card information where payments are handled by a payment processor.

Customer Communications

When you contact us, we may retain:

Your message
Order information you provide
Photographs or videos
Our responses
Other information reasonably necessary to resolve the inquiry

Technical Information

Certain technical information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Referral source
Website interactions
Approximate technical location information

2. How We Use Personal Information

We may use personal information to:

Process orders
Verify and process payments
Arrange fulfillment and delivery
Provide tracking information
Communicate about orders
Provide customer support
Manage returns and refunds
Prevent fraud
Maintain website security
Improve website functionality
Analyze website performance where permitted
Provide marketing where permitted
Meet legal and regulatory obligations

3. Cookies and Similar Technologies

Our website may use:

Cookies
Pixels
Tags
Local storage
Similar technologies

These technologies may support:

Shopping cart functionality
Checkout
Security
User preferences
Website analytics
Performance measurement
Advertising measurement where permitted

Where required by applicable law, visitors should be given appropriate choices regarding non-essential cookies.

4. Service Providers

We may share information reasonably necessary with providers supporting:

Website hosting
E-commerce functionality
Payment processing
Shipping
Fulfillment
Customer support
Fraud prevention
Analytics
Advertising or marketing where permitted

5. Shipping and Fulfillment

Relevant customer information may be provided to logistics and fulfillment providers to deliver an order.

This may include:

Name
Delivery address
Telephone number
Email address
Product and order information

6. Data Retention

We retain personal information only for as long as reasonably necessary for purposes such as:

Order management
Customer service
Accounting
Returns
Refunds
Fraud prevention
Dispute resolution
Legal compliance

7. Data Security

We use reasonable technical and organizational safeguards designed to protect personal information.

However, no method of online transmission or electronic storage can be guaranteed to be completely secure.

8. Your Privacy Rights

Depending on applicable law and your location, you may have rights to request:

Access
Correction
Deletion
Restriction of certain processing
Withdrawal of consent
Data portability where applicable
Objection to certain processing
Certain advertising or sharing opt-outs where applicable

Privacy requests may be submitted to:

service@solvexaso.com

We may need to verify your identity before completing certain requests.

9. Marketing Communications

Where permitted, we may send promotional communications.

Eligible marketing emails will include an unsubscribe option.

Transactional messages relating to orders, shipping, payment, security, or customer support may still be sent where necessary.

10. International Processing

Our service providers may operate in different countries or regions.

Personal information may therefore be processed outside your country of residence.

Where required, appropriate safeguards should be used.

11. Third-Party Websites

Our website may contain links to independent third-party websites or services.

Their privacy practices are governed by their own policies.

12. Changes to This Notice

We may update this Privacy Notice when our services, technology, or legal requirements change.

The latest version will be identified by the Last Updated date.

13. Contact Information