Return Policy
Last Updated: October 2026
This Return Policy explains how SOLVEXASO handles eligible returns and refunds.
SOLVEXASO is owned and operated by Xiamen Tuotuozhe Technology Co., Ltd.
Return Window
Eligible products may be returned within:
180 calendar days after delivery.
The return request must be submitted within this period.
Return Eligibility
To qualify for a standard return, products should generally:
- Be unused or unworn
- Be in substantially original condition
- Include original packaging where reasonably applicable
- Include supplied components or accessories
- Include valid proof of purchase
Products damaged through misuse, improper care, or unauthorized modification may not qualify for a preference-based return.
How to Request a Return
Contact:
Please provide:
- Order number
- Customer name
- Email used for the order
- Product concerned
- Reason for return
- Photographs or videos where relevant
Please wait for approval and instructions before sending the product back.
Return Destination
Do not automatically send returns to our registered business address.
After your return request has been reviewed and approved, our customer support team will provide the applicable return warehouse address and return instructions.
Return Shipping Costs
For preference-based returns, such as:
- Change of mind
- Ordering the wrong option
- No longer wanting the product
return shipping costs will be handled according to the arrangement confirmed with our customer support team.
If a product arrives:
- Damaged
- Defective
- Incorrect
- Materially different from the product description
we will provide an appropriate replacement, refund, or return solution without requiring customers to bear costs caused by our error.
Refunds
Once an approved returned product has been received and reviewed, we aim to process the refund to the original payment method within:
7 calendar days.
Financial institutions and payment providers may require additional time before the funds appear.
Exchanges and Replacements
Where appropriate and subject to availability, an eligible issue may be resolved through:
- Replacement
- Exchange
- Refund
- Other agreed solution
Non-Returnable Products
Certain products may not qualify for preference-based returns where legally permitted, including:
- Personalized products
- Customized products
- Used products
- Products damaged through misuse
- Unauthorized returns
- Products clearly marked as final sale before purchase
Mandatory consumer rights remain unaffected.
Cancellations
If you wish to cancel an order, contact:
as soon as possible.
Cancellation may be possible before fulfillment begins but cannot be guaranteed after processing or shipment has started.
Contact Information
SOLVEXASO is owned and operated by Xiamen Tuotuozhe Technology Co., Ltd.
Business Address:
Unit 6, Room 402-1, No. 189 Fanghu West Road, Huli District, Xiamen, Fujian Province, China
Customer Support:
service@solvexaso.com
Phone:
+85235416136