FAQ
Last Updated: October 2026
Products
What types of products does SOLVEXASO offer?
SOLVEXASO offers thoughtfully selected lifestyle products, textile accessories, apparel-related products, seasonal items, and practical everyday accessories.
The available collection may change over time.
Where can I find product specifications?
Please review the applicable product page for available information about:
- Materials
- Dimensions
- Size
- Color
- Product features
- Included components
- Care instructions
If you need additional information, contact service@solvexaso.com before purchasing.
Can product colors look slightly different in person?
Yes.
Color appearance may vary slightly because of screen settings, photography, lighting conditions, and normal manufacturing variation.
Orders
How do I place an order?
Select the product you want, choose the applicable size or option, add it to your cart, and complete checkout.
Please review your shipping address and order details before submitting payment.
Will I receive an order confirmation?
After a successful purchase, an order confirmation is generally sent to the email address provided during checkout.
Please check your spam or junk folder if you cannot find the message.
Can I modify an order?
Contact:
as soon as possible.
We will make reasonable efforts to assist before fulfillment begins, but changes cannot be guaranteed once an order has entered processing.
Can I cancel an order?
Please contact us as soon as possible.
Cancellation may be possible before fulfillment begins but cannot be guaranteed after processing or shipment has started.
Shipping
How long does order processing take?
Orders are generally processed within:
7 calendar days after payment confirmation.
Processing time is separate from delivery time.
How long does delivery take?
After processing and dispatch, estimated delivery is generally:
4–7 business days.
Actual delivery may vary because of carrier operations, destination, weather, holidays, or other transportation circumstances.
Where do you currently ship?
Our primary shipping destination is the United States.
Shipping availability for a particular address will be confirmed during checkout.
Will I receive tracking information?
Where tracking is available, tracking information may be provided after shipment.
Please allow some time for the carrier system to display the first update.
Returns and Refunds
How long do I have to request a return?
Eligible products may be returned within:
180 calendar days after delivery.
How do I request a return?
Contact:
and provide:
- Order number
- Product concerned
- Reason for the return
- Photographs or videos where relevant
Please wait for return instructions before shipping anything back.
What if my product arrives damaged or incorrect?
Please contact us promptly.
If the product is confirmed to be damaged, defective, incorrect, or materially different from its description, we will provide an appropriate replacement, refund, or return solution.
How long does a refund take?
Once an approved returned product has been received and reviewed, we aim to process the refund within:
7 calendar days.
Additional time may be required for the customer's bank or payment provider to post the refund.
Customer Support
Email:
service@solvexaso.com
Phone:
+85235416136
Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM China Standard Time (CST, UTC+8)
Company Information
SOLVEXASO is owned and operated by Xiamen Tuotuozhe Technology Co., Ltd.
Business Address:
Unit 6, Room 402-1, No. 189 Fanghu West Road, Huli District, Xiamen, Fujian Province, China