Terms of Purchase

Last Updated: October 2026

These Terms of Purchase apply to orders placed through the SOLVEXASO website.

SOLVEXASO is owned and operated by Xiamen Tuotuozhe Technology Co., Ltd.

1. Order Information

Customers are responsible for providing accurate information when placing an order, including:

Name
Contact information
Product selections
Billing information
Shipping address

Please review your information carefully before completing payment.

2. Order Acceptance

Submitting an order does not necessarily mean that the order has completed all payment, availability, security, and fulfillment checks.

An order may be declined or cancelled where reasonably necessary, including where:

Payment cannot be authorized
Inventory becomes unavailable
A material pricing or listing error occurs
Fraud is reasonably suspected
Fulfillment is not reasonably possible

If payment has already been collected for an order we cannot fulfill, an appropriate refund will be issued.

3. Product Information

We make reasonable efforts to provide accurate:

Product descriptions
Product images
Materials
Dimensions
Colors
Size information
Pricing

Minor differences may occur because of photography, screen settings, packaging updates, or manufacturing variation.

4. Pricing and Payment

Prices displayed at checkout apply to the applicable transaction unless an obvious error has occurred.

Available payment methods will be shown during checkout.

Any applicable shipping charges will also be displayed before payment is completed.

5. Processing and Delivery

Orders are generally processed within:

7 calendar days after payment confirmation.

Estimated delivery after processing and dispatch is generally:

4–7 business days.

Please review our Shipping Policy for additional information.

6. Returns

Eligible products may be returned within:

180 calendar days after delivery.

Customers should contact customer support before sending any product back.

7. Refunds

Once an approved returned product has been received and reviewed, we aim to process the refund within:

7 calendar days.

Refunds are normally issued to the original payment method.

8. Cancellations

If you wish to cancel an order, contact:

service@solvexaso.com

as soon as possible.

Cancellation cannot be guaranteed once order processing or shipment has begun.

9. Promotions

Promotions may be subject to:

Validity periods
Product exclusions
Minimum purchase requirements
Usage limits
Other disclosed conditions

Applicable promotion conditions will be displayed with the relevant offer.

10. Fraud and Abuse

We may restrict or cancel orders reasonably believed to involve:

Fraud
Unauthorized payment use
Abuse of promotions
Abuse of return procedures
Other unlawful activity

11. Consumer Rights

Nothing in these Terms of Purchase is intended to exclude or restrict consumer rights that cannot lawfully be excluded.

12. Company Information