Shipping Policy

Last Updated: October 2026

This Shipping Policy explains how SOLVEXASO processes, fulfills, and delivers customer orders.

SOLVEXASO is owned and operated by Xiamen Tuotuozhe Technology Co., Ltd.

Order Processing

Orders are generally processed within:

7 calendar days after payment confirmation.

Processing time refers to the period required to prepare an order before shipment.

Processing time and delivery time are separate.

Shipping Destination

Our primary shipping destination is:

United States

Availability for a specific delivery address will be confirmed during checkout.

Estimated Delivery

After processing and dispatch, estimated delivery is generally:

4–7 business days.

Delivery estimates may be affected by:

Carrier operations
Destination
Weather conditions
Public holidays
Peak periods
Customs procedures where applicable
Other circumstances affecting transportation

Shipping Fees

Free standard shipping is available on orders over $39.

For orders below $39, any applicable shipping charge will be clearly displayed at checkout before payment is completed.

Shipping fees may vary depending on the delivery destination and selected shipping method.

Fulfillment Locations

Orders may be fulfilled from our own facilities or partner fulfillment locations depending on:

Inventory availability
Product type
Delivery destination

The fulfillment location may differ from our registered business address.

We do not describe an order as locally shipped unless that accurately reflects the actual fulfillment arrangement.

Tracking Information

Where tracking is available, customers may receive tracking details after shipment.

Carrier systems may require additional time to display the first tracking update.

Shipping Address

Customers are responsible for providing accurate and complete shipping information.

If you notice an error, contact:

service@solvexaso.com

as soon as possible.

We will attempt to assist before shipment, but address changes cannot be guaranteed after fulfillment has begun.

Delayed Packages

If tracking information has not updated for an extended period or your shipment appears significantly delayed, please contact customer support.

Please provide:

Order number
Tracking number where available
Delivery information relevant to the issue

We will review the available carrier information and assist with the appropriate next steps.

Lost Packages

If a package appears to be lost in transit, we will review available tracking information and carrier records.

We do not automatically reject a reasonable claim solely because a carrier tracking system displays a delivered status.

Damaged Shipments

If a package arrives visibly damaged:

Photograph the external packaging
Photograph the affected product
Contact service@solvexaso.com

We will review the issue and explain the appropriate next steps.

Customs, Duties, and Taxes

Where international customs, duties, or government charges apply, responsibility will depend on the destination, checkout disclosures, and applicable law.

Contact Information